certification (e.g., PRINCE2, PMP) JIRA or similar task/project management tool usage. Zendesk (workflow/routing setup... Act as a system administrator for tools such as Greenhouse and Zendesk, handling workflow customisation, and user support...
efficiency. Have hands-on experience managing support agents and is well-versed in live chat tools like Zendesk and Intercom... fluently in English, both written and spoken. Oversee support workflows using tools like Zendesk, Intercom, or equivalent...
. Familiarity with ticketing and CRM systems (e.g. HubSpot, Zendesk, Jira Service Desk). Exposure to CubeSat payloads, imaging.... Experience with CRM or support platforms (e.g. HubSpot, Zendesk, Jira Service Desk). Familiarity with knowledge base tools...
, Zendesk) Organised and detail-oriented with solid admin skills Confident using Microsoft Office (Excel and Word...) Desirable: Experience in a SaaS environment Familiarity with Zendesk and Salesforce Why TRL? Competitive salary & 25 days...
. Respond to customer calls and queries via the Zendesk system. Log faults accurately and liaise with the Product team... service performance using Zendesk reporting tools. Manage and respond to customer reviews on platforms such as Trustpilot...
and ERP systems such as Zendesk, Dynamics 365, SAP, or Oracle to manage orders and customer interactions. Leverage software.... Familiarity with CRM/ERP systems (e.g., Zendesk, Dynamics 365, SAP, Oracle)....