would be a plus if you have: Experience with Zendesk and/or HelpScout, as both are critical tools in our support operations. Experience implementing new...
space! Key Responsibilities: Develop a high-level understanding of Zendesk configuration and functionality. Explore... and identify opportunities for process improvement and streamlining within Zendesk. Analyze and outline trends to inform...
. Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred. Ability to multitask and prioritize tasks... with Zendesk, Office 365, and Insurance CRMs is preferred, we are open to reviewing applications from all candidates who believe...
actionable insights that drive product enhancements. Zendesk Data Utilization: Pull and analyze customer service data... from Zendesk to identify trends, recurring issues, and opportunities for improving the customer experience. Collaboration...
and communication Experience working with relevant tooling including ticketing systems such as Zendesk and ServiceNow, and dashboard... tools such as Zendesk Explore and Tableau Demonstrated ability to communicate customer issues in a meaningful way...
, and automating responses using tools like Zendesk. Set up and manage bots within Zendesk to automate routine responses and enhance... with Zendesk, including setting up and managing bots to automate customer responses, is required. Experience managing customer...
